Directory & credential requests

Need to update
a directory or credential?

Make a note of the change you need. Your property’s responsible staff will need to review and approve it.

How it works

Let’s get the change to the right people.

Name the property and describe the change you need.

Ask STAR or your property team where to send the request and any supporting information.

The property’s responsible staff review the request and decide whether to approve it.

Ask your property team to confirm when the approved change has been made. This preview only creates a draft.

Prepare the details

Describe the change you need so the property team can review it. Directory and access changes need approval before they are made.

Send your request directly to the STAR team. For urgent service, call the regional number shown below.