Service & support
Need a repair
or a little help?
Contact STAR for gate, camera, visitor, access, cabling or network issues and preventive maintenance.
Contact the regional team
Tell us what is happening.
Before you call
A few details will help.
- Property name, location and a site contact
- Which system needs help and what is happening
- When the issue began and any recent changes
- The equipment you have and any recent service
- How and when our team can reach the equipment
Prepare the details
Tell us what you need.
Tell us about your property and what you need. Your request goes to the STAR team for review.
Send your request directly to the STAR team. For urgent service, call the regional number shown below.
Administration requests
Directory or credential information?
Need to update a directory entry, vehicle information or access credentials? The property team needs to review and approve those changes.
Make a note of the change